At KitchenAid Shop, we are dedicated to providing you with premium kitchen appliances that elevate your culinary experience. Just as our French Door Refrigerators and Espresso Machines are crafted with precision and care, we have designed our shipping and returns processes to be seamless, transparent, and customer-centric.
Shipping Information
We are proud to serve customers globally (excluding Asia and certain remote regions). Our shipping options are designed for reliability and convenience.
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
- Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery within 10-15 business days after shipment.
- Free Shipping: Available on orders over $50, shipped via EMS. Delivery within 15-25 business days after shipment.
Returns & Exchanges Policy
Your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward returns and exchanges process.
Return Timeframe
You may return most items for a full refund or exchange within 15 days of receipt.
Important Note on Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on the following products unless they are defective or damaged upon arrival:
- Blenders & Juicers
- Juice Extractors
- Food Processors
- Coffee Grinders
- Kitchen Gadgets (if opened)
These items must be in their original, unopened packaging to be eligible for return unless they arrive defective.
Return & Exchange Process
Step 1: Initiate Your Return Request
Within 15 days of receiving your order, please contact our customer service team at [email protected] with your order number and reason for return.
Step 2: Receive Return Authorization
Our team will respond within 1-2 business days with a Return Authorization Number and detailed instructions for returning your item.
Step 3: Package and Ship Your Return
Please include all original packaging, accessories, and documentation. Securely package the product to prevent damage during transit and include the Return Authorization Number on the outside of the box.
Step 4: Processing Your Return
Once we receive your return, our quality team will inspect the item within 3-5 business days. We will notify you via email once your return is processed.
Refund Information
Refunds will be issued to your original payment method within 7-10 business days after we process your return. Shipping fees are non-refundable unless the return is due to our error or a defective product.
For exchanges, we will ship your replacement product once we receive and process your return. Standard shipping charges apply for exchanges unless the exchange is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
- Defective or damaged product
- Incorrect item shipped
- Our error
We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
International Returns
As we serve customers globally (excluding Asia and certain remote regions), please note that international returns may take additional processing time. Customs duties and international shipping fees are non-refundable.
Need Help?
Our customer service team is here to assist you with any questions about shipping, returns, or exchanges.
Email: [email protected]
Address: 1436 Pine Garden Lane, Atlanta, US 30339
We typically respond to all inquiries within 1-2 business days.
Thank you for choosing KitchenAid Shop for your premium kitchen appliance needs. We’re committed to ensuring your complete satisfaction with every purchase.