At KitchenAid Shop, we take pride in delivering premium kitchen appliances that meet the highest standards of quality and performance. Just as our French Door Refrigerators and Espresso Machines are crafted with precision, we’ve designed our returns and exchanges process to be equally seamless and customer-focused.

Our Return Policy

We want you to be completely satisfied with your purchase. If you’re not happy with your product for any reason, you may return it within 15 days of receipt for a full refund or exchange.

Please Note: For hygiene and safety reasons, we cannot accept returns on the following products unless they are defective or damaged upon arrival:

  • Blenders & Juicers
  • Juice Extractors
  • Food Processors
  • Coffee Grinders
  • Kitchen Gadgets (if opened)

These items must be in their original, unopened packaging to be eligible for return unless they arrive defective.

Return & Exchange Process

Step 1: Initiate Your Return Request

Within 15 days of receiving your order, please contact our customer service team at [email protected] with your order number and reason for return.

Step 2: Receive Return Authorization

Our team will respond within 1-2 business days with a Return Authorization Number and detailed instructions for returning your item.

Step 3: Package and Ship Your Return

Please include all original packaging, accessories, and documentation. Securely package the product to prevent damage during transit and include the Return Authorization Number on the outside of the box.

Step 4: Processing Your Return

Once we receive your return, our quality team will inspect the item within 3-5 business days. We will notify you via email once your return is processed.

Refund Information

Refunds will be issued to your original payment method within 7-10 business days after we process your return. Shipping fees are non-refundable unless the return is due to our error or a defective product.

For exchanges, we will ship your replacement product once we receive and process your return. Standard shipping charges apply for exchanges unless the exchange is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • Defective or damaged product
  • Incorrect item shipped
  • Our error

We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Return Request Template

To expedite your return process, please use the following template when contacting us:

Subject: Return Request – Order #[Your Order Number] Dear KitchenAid Shop Customer Service, I would like to request a return/exchange for my recent purchase. Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return: [Please specify reason] Please send me the Return Authorization Number and instructions for returning the item. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number]

International Returns

As we serve customers globally (excluding Asia and certain remote regions), please note that international returns may take additional processing time. Customs duties and international shipping fees are non-refundable.

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges.

Email: [email protected]

Address: 1436 Pine Garden Lane, Atlanta, US 30339

We typically respond to all inquiries within 1-2 business days.

Thank you for choosing KitchenAid Shop for your premium kitchen appliance needs. We’re committed to ensuring your complete satisfaction with every purchase.