Welcome to the KitchenAid Shop FAQ page. We’ve compiled answers to the most common questions about our premium kitchen appliances, shipping policies, and customer service. Whether you’re a professional chef or a home cooking enthusiast, we’re here to ensure your experience with us is seamless and satisfying.

Products & Quality

What types of kitchen appliances do you specialize in?
We specialize in a wide range of premium kitchen appliances designed for both efficiency and gourmet cooking. Our collection includes Air Fryers, Blenders, Juicers, Refrigerators (including Bottom-Freezer and French Door models), Coffee Grinders, Espresso Machines, Drip Coffee Makers, Cooktops, Food Processors, Kitchen Mixers, Dehydrators, and various Kitchen Gadgets. Each product is curated to meet high standards of performance and durability.
Are your appliances brand new and covered by warranty?
Yes, all our appliances are brand new, carefully inspected by our quality assurance team, and come with manufacturer warranties. We ensure every product meets rigorous standards before shipment.

Shipping & Delivery

Where do you ship to?
We proudly offer efficient global delivery to most countries worldwide, excluding Asia and select remote areas. Our base is in Atlanta, GA, USA, and we serve customers in bustling cities and suburban homes alike.
What shipping options are available?
We offer two reliable shipping methods:
– Standard Shipping: For $12.95, we ship via premium carriers like DHL or FedEx. Your order will arrive within 10-15 business days after shipment.
– Free Shipping: For orders over $50, we use EMS. Your order will arrive within 15-25 business days after processing.
How long does order processing take?
All orders are processed and prepared for shipment within 1-2 business days. This allows us to meticulously inspect each appliance to ensure it meets our quality standards.
Will I receive tracking information for my order?
Yes, we provide tracking information for all shipments. You can follow your order every step of the way until it arrives at your doorstep.

Payments & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted for your protection.
Is my payment information safe?
Absolutely. We use secure payment gateways and do not store your sensitive payment information on our servers.

Returns & Refunds

What is your return policy?
We want you to be completely satisfied. If you’re not happy with your purchase, you may return it within 15 days of receipt for a refund or exchange. The product must be in its original condition and packaging.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order details. We will guide you through the process and provide a return authorization.

Customer Service

How can I contact customer service?
For any questions or concerns, please email us at [email protected]. Our team is dedicated to providing prompt and helpful assistance.
What are your business hours?
Our customer service team operates during standard business hours, Monday through Friday, based in Eastern Time (ET). We strive to respond to all inquiries within 24 hours.

Thank you for choosing KitchenAid Shop for your kitchen appliance needs. We are committed to providing you with premium products and a delivery experience that reflects the quality you expect from us.